When did BPO started in India?

When did BPO started in India?

BPO in India first began to take shape in the late 1980s. However, it wasn’t until a few years later, in the wake of the country’s economic liberalization plan, that IT and BPO services in India began to accelerate rapidly. Since then, India has become a powerhouse in the offshore ITES and BPO industry.

How big is the BPO industry in India?

The BPO sector in India is estimated to have reached 54% growth in revenue. The BPO industry in India has provided jobs for over 74,400 Indians. The Indian BPO sector is soon to employ over 1.1 million Indians.

When did BPO industry start?

The Philippines’ BPO industry began in earnest in the 1990s, its growth was facilitated by “overly optimistic” government support (Soriano and Cabañes, 2020). Its contribution to the Philippine economy is now second only to remittances brought in via migration.

Who started the first BPO in India?

In 2000 Raman Roy and some team members from GECIS quit, and with VC funding from Chrysalis Capital, started Spectramind. At the same time, an organisation called Efunds started in Mumbai and Gurgaon, vCustomer in New Delhi and Daksh in Gurgaon.

Why BPO is the fastest growing industry in India?

In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry.

How many BPO are in India?

374 companies

There are estimated to be a total of 374 companies in BPO and ITES in India.

Who is the No 1 BPO company in India?

Genpact is the biggest BPO company in India. Genpact was founded in the year 1997 by James C. Madden. The company has made great strides to establish itself as one of the most trusted names when it comes to BPO services.

Who is the father of BPO?

Director Quatrro Raman
Chairman & Managing Director Quatrro. Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly referred to as the “Father of the Indian BPO Industry”.

Why BPO sector is very growing sector?

Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry. Business process outsourcing in India, which started around the mid-90s, has now grown by leaps and bounds.

Who is the father of BPO in India?

Raman Roy
Raman Roy: Father of BPO revolution in India.

Why BPO company are so powerful and popular in India?

Economical Efficiency. When compared to other outsourcing markets, India’s economic costs for BPO service are significantly lower. One of the key benefits of outsourcing to India is the lower cost of services. Indian worker resources can hire at a fraction of the cost of their American equivalents.

Is BPO growing in India?

The ITES-BPO market has been growing exponentially over the past 20 years. The industry is expected to grow at an 8 per cent CAGR and reach US$225-250 billion by 2025.

What are the 4 BPO services?

These subcategories include:

  • Front-Office BPO.
  • Back-Office BPO.
  • Offshore BPO.
  • Nearshore BPO.
  • Onshore/Domestic BPO.

Which country has highest BPO?

The top 40 countries for business process outsourcing

  • India is still the number one country for business process outsourcing, followed by China and Malaysia, according to A.T.
  • The index is made up from three categories and 38 sub-indices.
  • The top 20 remains relatively stable on last year.

Who bought BPO in India?

Mumbai: Private equity (PE) investor Blackstone Group LP has repurchased the India-based business processing outsourcing (BPO) operations of the UK’s Serco Group Plc for £250 million (about ₹ 2,558 crore), four years after selling the unit.

Who got BPO in India?

The top fifteen BPO companies in India
WNS Group. Wipro Spectramind. Daksh e-Services. Convergys.

Is BPO fastest growing industry?

Who is the largest BPO?

The company provides consulting, technology, and business ops services and has been catering to a number of Fortune 100 giants. Accenture is one of the largest professional services companies in the world and employs more than 500,000 people globally.

How many BPO companies are there in India?

What is the future of BPO industry in India?

As India reopens, the enterprise spending on business process outsourcing (BPO) services in India is set to grow at a compound annual growth rate (CAGR) of 5.8 per cent to reach $8.8 billion by 2025, driven by huge push for outsourcing knowledge-based and vertical-specific processes, a new report showed on Wednesday.

Which is the largest BPO in India?

Why is India famous for call center?

Factors that have made India attractive as a hub of call center work from the US, UK, and Australia include its convenient time zone, low labor costs, and large English-speaking population.

What are five BPO services?

BPO or Business Process Outsourcing comprises of front-office customer services (like tech support) and back-office business functions (like billing).


  • Accounting and financial services.
  • Sourcing and procurement.
  • Digital marketing.
  • Supply chain management.
  • Healthcare and insurance.
  • Human resource management.

Where in India are most call centers?

BANGALORE: Bangalore remains the most attractive IT/ITeS outsourcing location in the world, and six Indian cities are part of the top 10 most attractive outsourcing locations, says the latest annual ranking by consulting firm Tholons. The other cities are Mumbai, Delhi NCR, Chennai, Hyderabad and Pune.

What are 2 positives of Indian call centers?

10 Reasons to Outsource Call Centers to India

  • Round-the-clock support for your business.
  • Highly-skilled and educated workforce.
  • Experienced outsourcing destination.
  • Offers better pricing flexibility.
  • Outsourcing to India is not complicated.
  • Assist you in determining the appropriate level of staff.